Tostitos brand tortilla chips are just one of a number of brands that have turned to social media and public relations to sell their product. As a division of the Frito-Lay corporation, Tostitos are a well-established product within the market– their appeal is known, and constant reminders of their taste or texture will only be so helpful in selling the product. Therefore, the company has turned to social media and PR tactics to emphasize emotional connections with the brand. The campaign, known as “Tostitos Reunite America,” stems from the Frito-Lay initiative to highlight their role in making “connections among consumers.”
To kick off the campaign, Tostitos sponsored Monday’s college football Bowl Championship title game. During halftime, Tostitos arranged for surprise reunions between some troops and their families. Such reunions are a basic foundation for their campaign which is “focused on reuniting consumers with relatives, friends, former teammates and lost romantic partners.”
Tostitos has especially taken advantage of the social networking site Facebook. By visiting the Tostitos Facebook page, consumers are greeted by the following message: “Facebook is great. Face-to-face is even better. Tell us which Facebook friend or family member you’re dying to reunite with. If you’re picked, we’ll set you up with a once-in-a-lifetime reunion.” The page includes more information about the campaign, including instructions on participating. Consumers can upload video clips explaining why they think they should win a “once-in-a-lifetime” reunion. Rather than focusing on the product itself, Tostitos is making a connection at the emotional level. Says Nancy Reyes, member of the “Tostitos Reunite America” team, “the emotional benefits drive people to be closer to the brand than the functional benefits…It’s nice to focus on the emotional part of the brand and live out its purpose.”
So what are the benefits to this PR and social media driven campaign? Well, most importantly, especially in comparison to modern-day advertising, employing social media is an effective and inexpensive way to drum up business. While the company has not released the monetary figures for the campaign, it can only be expected that, even with the cost of the reunions (an amount that has also not been as of yet released), this campaign will cost significantly less than past campaigns. Plus, the unique approach Tostitos is taking, and their initiative to embrace the social networking sites, shows forward thinking and is sure to catch attention.